If you’ve thought about if your business needs a mobile app, then you certainly aren’t alone. Creating a mobile app is a big deal for your business, so you’ll want to know why it’s important for business in the first place and the advantages it will bring to your small business. Here we will show you why your business should have an App, as well as the marketing and functional benefits of mobile applications for small businesses, and how mobile apps are used in business.
Should Your Small Business Have a Mobile App?
By the year 2019, more than 1/3 of people on the planet had obtained a mobile smart device like a smartphone or iPad. The significance of this statistic is immense. It’s a means of communicating with an untold number of potential new customers.
Creating a mobile business app can provide unique marketing opportunities and let you connect with your target audience even easier. There are also other advantages that will let you pull ahead of competitors who don’t have their own mobile App
1.) Communicate Easier and Collect Valuable Data
The first reason that your business should have a mobile app is so that you can enhance the way you communicate with customers and clients. So much information can be available with one push of a button, or in this case, with one tap of an app. This has created new opportunities for direct communication between businesses and customers. Apps can also collect information from their users, making apps a great way to obtain invaluable information from customers. Information such as buyer personas and shopping behavior can help you to develop better marketing strategies.
2.) Communicate Faster and Reduce Bad Reviews
Your customers need a way to be heard and to communicate with you easily. The most frequent reason for them communicating with you is to ask a question about your service or order they placed with you. They might also wish to complain or leave feedback. The goal of an app developer is to make this easier for customers when designing their App. The idea is that if a customer can reach out quickly to a business and voice their concerns, they will then be less likely to leave a negative review.
3.) Reach New Target Demographics
A mobile application is an extension of you and your business. Therefore, it represents an opportunity for you to stay true to your brand and, at the same time, see how it can be shown on a totally new platform. Maybe even in a brand new and innovative way. You can also see the App as a different advertising platform for your business. A platform that you have complete control over. Best of all, you can say whatever you want your brand to say and get more exposure and awareness from that.
When an app developer makes a mobile app for business, the App should allow the business to reach new potential audiences. Since it’s a new platform for your business, you will have a chance to reach a new demographic of people who use apps more than web browsers.
4.) Increases Customer Loyalty
An app developer can also develop their App so that it will let popups and notifications be provided to users instantaneously. If the information is helpful for them, for instance, giving them exclusive offers and deals, it’ll help you create a more loyal customer base that values your App.
5.) Encourages Repeat Sales
Perhaps your business already has a loyalty program or is considering adding one to encourage more purchases. If that’s the case, then you’ll want to create a loyalty program via your App since this is an effective way to build and create a community for your customers. When customers can get rewards for the money that they spend, they will be more likely to keep spending more. After all, everyone loves collecting points by doing things they would have been doing anyway. A mobile app makes this process much faster and more convenient for people.
6.) A Potential Edge Over Competitors
An essential benefit of mobile applications in business is that you’ll be able to really stand out from your competitors. Apps are becoming more and more relevant in business today, and their use for business purposes is a trend that cannot be ignored. Of course, it hasn’t become widespread in every single industry out there yet, which means that you may be able to get an edge on the competitors in your industry.
You might be wondering in what ways does simply having a mobile app give you an edge over businesses without one. Here are a few key ways:
7.) Creates a Barrier to Entry
If you offer your service or products via an Android App or through iOS, then new competitors will be forced to do the same, which will require considerable effort from them. So, this effectively raises the barrier to entry for new competitors in your market.
Also, having a mobile app will let your business sell things in new and interesting ways that can help you beat the competition.
8.) More Portability
A mobile app for business can give you extra advantages when in the field. Your App can function wherever your customers are, even when there is no WiFi when they are connected to mobile data. This can be especially useful for businesses in rural areas that lack an internet connection. So, a mobile app, in this case, would drastically improve the user experience. Improving the user experience is probably the main reason to create a mobile business app. Connecting to your business should be easy and require little effort from your customers.
Your small business needs an app to overtake your competitors. You probably already have a website that lets you interact with customers at this very moment. It might be a simple site, or maybe you provide your service through a web portal (via an online store, product configurator, booking system, etc.). Overall, customers have a preference for making payments through online apps more than mobile-friendly websites. So, contact Salt Rank today, and an app developer will help create the perfect App for your business.